Refund policy

Last updated: 20-09-2026

Because every order from Magmade Studio is custom-made using the photos and edits you submit at checkout, we are unable to accept returns, exchanges, or refunds once an order has been placed. However, if your item arrives damaged, defective, or incorrect, or if there is an issue with fulfilling your order, the options available to you are explained below.

Please review your photo selection, crop, positioning, filters, and order details carefully before placing your order, as your magnet will be made based on the final version submitted. Minor variations in colour, alignment, cropping, or finish are inherent to custom printing and are not considered defects.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery so we can review the issue and put it right.

To help us assess your request, email hello@magmadestudio.com with your order number and clear photos of the item, the packaging, and the issue being reported. You do not need to ship the item back to us unless we specifically ask you to.

Replacements (Remake)

Once we have reviewed your request, we will let you know the next steps. If your request qualifies, we will remake your order and prepare the replacement as soon as possible, at no extra cost to you.

Refunds (By Exception)

A refund may be offered if we are unable to fulfil your order, or if a suitable replacement cannot be arranged after we review your request.

In the unlikely event that we cannot complete your order within the agreed timeframe due to circumstances beyond our reasonable control such as supplier delays, courier disruptions, or other events outside our control, we will notify you as soon as possible. You may then choose to wait for your order to be completed by the revised date or request a refund for the affected order.

If a refund is approved, it will be issued to the original payment method. Please allow up to 7 business days for the refund to be processed; your bank or card provider may need additional time to post the credit to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@magmadestudio.com.

Cancellations & Changes

Because production begins shortly after checkout, cancellations and design changes are only possible before production starts. Once your order has entered production, we can no longer modify or cancel it. To request a change, email hello@magmadestudio.com as soon as possible after placing your order.

Contact

For any return, remake, or refund question, email hello@magmadestudio.com. We aim to reply within two business days.